The Real Work Behind Every Stay: Insights from Breezeway’s 2025 State of Work Report

The 2025 State of Work Report from Breezeway confirms what most short-term rental operators already know deep down: this work is more complex, more demanding, and more human than ever before.

It takes a team

Every great guest experience depends on a network of people—housekeepers, inspectors, maintenance techs, and managers—working in sync. According to the report, 90% of operators coordinate with other people daily, and over 70% complete more than 50 operational tasks every week. Only 2% work independently. That’s a clear signal that even the smallest operations run on teamwork and trust.

Tech that supports—not replaces—people

Nearly half of operators (48%) have already automated more than half of their workflows, and 85% say technology makes their jobs easier. But the report is clear: the goal isn’t 100% automation. It’s 0% friction. The best operators are automating repetitive tasks so their teams can focus on the personal touches that define hospitality.

As Breezeway’s CEO Jeremy Gall puts it, “The best operators are finding ways to automate the repetitive tasks so their people can spend more energy on the moments that matter most.”

Rising expectations from both guests and owners

Guest expectations continue to climb, and small operational details—like a missing amenity or confusing check-in instructions—can make or break a stay. Meanwhile, 79% of operators say owner expectations have increased in the past two years, with owners demanding proof of value beyond revenue. Operators who highlight their operational excellence—cleaning quality, communication, and proactive maintenance—are the ones growing their portfolios.

People power everything

Perhaps the most telling finding: nearly one in five hospitality professionals receive no formal recognition for their work, even though one-third say their main motivation is pride in doing a great job. The reminder? Operations are powered by people, and appreciation fuels retention, morale, and guest satisfaction.

Key takeaway

Short-term rental success doesn’t come from bookings alone—it’s built through the daily work of teams who balance efficiency with care, leverage technology wisely, and never lose sight of the human side of hospitality.

Download Breezeway's 2025 State of Work Report here.