Find out if an address has an STR Permit by looking at the map here. On this page you may also look up the 24 hour contact (name, phone number) for the property. 

REPORTING A SUSPECTED UNPERMITTED STR: To report a suspected STR operating without the proper permit, you can:

• Call 311 and report a violation for a short term rental operating without a permit. You can submit a report anonymously.

• Go online to 311 (311.sanantonio.gov), choose “Property Maintenance & Construction” and select “Short Term Rentals Permit.” These can be submitted anonymously.

• Email DSDShortTermRentals@sanantonio.gov. Include the property address and, if possible, the active listing as shown on the advertising website (such as Airbnb, VRBO, Homeaway).

REPORTING A PERMITTED STR:

• Noise - call and file a report with SAPD's non-emergency number, 210.207.SAPD (7273). Obtain case number and report via email to DSDShortTermRentals@sanantonio.gov

• Trash -  Call 3-1-1

• Parking - Call 210.207.SAPD (7273) for street parking concerns, blocking driveways, parking on private property, parking too close to intersections, and parked vehicles impeding traffic on city streets.

• Finding the 24 hr. contact for an STR - To access, please go to the BuildSA portal  at https://aca.sanantonio.gov/CitizenAccess/Default.aspx. Then, Click on “Land Development” and input the STR Permit number in the “Application Number” field; Click “Search”
  Click on “More Details” and look under “Related Contacts.” If you don't have the permit number, search for the permit number by using  the address boxes to put in the street number and street name.

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